Asking For A Review – Customer Review Email Templates

In Resources, Support by Chris Risse

After your Customer Review System has been properly setup and is operational, it is time to begin receiving reviews. Using links on your website and only properties is a great way to passively ask for online reviews, but taking on an active process for asking for reviews will greatly increase the quantity and quality of reviews received. Just like the printed customer review cards, using email to communicate the importance of reviews is a great way to approach your customers.

Below, we have provided a few email templates you can use to ask your customers for feedback and reviews.

Update the chosen template with your information

<<Customer First Name>> – Replace with the first name of your customer.
<<My Business Name>> – Replace with the name of your business.
<<My Name>> – Replace with your name.
Click here to review <<My Business Name>> – Add a hyperlink to your CRS.

Ask Template 1 – Service Project

This email template focuses on the customer experience during a recent service project.

Hello <<Customer First Name>>,

We want to thank you for the opportunity to serve you on your recent project. To help us continue our high quality of service, we invite you to leave us your feedback.

When you click the link below, you will be taken to our Service Review page. Please choose a rating that best describes our work and your overall experience with our service.

Click here to review <<My Business Name>>

We appreciate your business and value you as a customer.

<<My Name>>
<<My Business Name>>

Ask Template 2 – Location Visit

Use this template to thank your customers for visiting your location and ask for a review as well.

Hello <<Customer First Name>>,

Thank you for your recent visit to our location. We want to provide you with the best experience possible!

Would you consider posting and online review for us? In addition to providing feedback to our team, online reviews can help other customers learn about who we are and about the services we offer. They are also a great way to give referrals to your family and friends.

Please take a moment to leave your feedback, we truly appreciate it!

Click here to review <<My Business Name>>

Thank you for being our customer and for your feedback.

<<My Name>>
<<My Business Name>>

Ask Template 3 – Follow Up

Use this email template to bring focus to the importance of the feedback and review.

Hello <<First Name>>,

I know you’re quite busy, but if you don’t mind, we would love to have your feedback. Feedback and reviews help us improve and be found by others. If you have a few minutes, it would be great if you could let us know what you enjoyed most about working with us or how hiring our team made your life easier.

Click here to review <<Business Name>>

Thank you so much!

<<Business Contact Name>>
<<Business Name>>

Need Assistance?

If you would like help with modifying an email template, creating a custom template, or help with your Customer Review System, we are delighted to assist you! Click on the button below to create a new service request.

Create Service Request