Here is your permission to ask
Compose your message for asking
Always thank your customer for choosing your products and/or services. Without customers, you would not be in business, so be grateful.
Be Respectful & Brief
Everyone's time is value, so be forward and to the point with your message. Ask your customer to share their experience with your small business and give them direction on how to do it.
Ask customers for feedback and reviews
Ways of asking for customer reviews
Send an email
The easiest and most reliable way to ask your customers for reviews via email. The email can contain your message, as well as a link to where you want your customer to leave feedback or a review.
Send a text message
Another popular way to ask for a customer review is to send a text message. If you have your customer's phone number, simply send a test message asking for the review and provide a link to where they can share their review.
Share On Social Media
A very easy way to ask for customer feedback and reviews is by posting a message on your social media profiles. Here, your followers have an opportunity to share their experiences.
Make a phone call
You can also call your customer to ask for a review. If the customer does not answer, you still have the change to leave a voice message. Having a .review domain can make it easy to tell your customer how to leave a review.
Give a review card
A review card can easily be handed to a customer or sent with an order. On the review card can be a .review domain or a QR code that leads to a customer review funnel.
Ask in person
Asking for a customer review in person can be a surefire way of getting a customer review. Make sure to have a customer review card handy to make it easy.
Send a letter
This is definitely the slowest way to ask for a customer review, but it can be the most impactful and convincing way to do it. Personalization of your message in the letter can be meaningful and compelling for the customer to leave a review.
When should I ask for a customer review?
Don't Ask Too Soon
Don't Ask Too Late
The Right Moment To Ask
Be persistent when asking for a customer review
Be specific with what you are asking for
If there is a certain type of feedback you are looking for, such as a review or a testimonial, be specific when asking your customer for one.
Example: If you want more reviews on Google, ask your customer for feedback in the form of an online review on your Google profile. When your customer is presented with options to provide feedback, they will recall Google and choose it for the review.
Leaving a customer to choose their way through a customer review funnel or customer satisfaction survey can end up with undesired results, such as an unusable testimonial or a star-rating without a message.